This is what pleases me about my stellar employees!
If I am out in the world doing errands for Terra Del Sol and they are working front desk; I call in, they still answer the telephone in a professional way. Example, “Thank you for calling Terra Del Sol, this is______,” and they answer the phone and their voice sounds like they are happy to hear from me.
I went to a Mally’s meeting before the spa opened last year and the speaker said, “Never argue with the owner.” That is so true. As one of my girls said to another employee who was trying to get her to side with her co-worker instead of me, said, “Heh she signs my paycheck.” Like the old saying, “Don’t bite the hand that feeds you.”
Be willing to admit your mistakes and just say I am sorry. As a boss, I can be so humble so why can’t you?
Don’t ever blame your boss. If you need to tell your boss something they might not want to hear, a better way to tell that would be, “I feel______________________when you____________________. Name the feeling first and name the behavior second.
Avoid being defensive. If the employee denies they did it or did not do it, before they have listened to all of what the boss is trying to tell them, they haven’t heard the whole story yet. Be a good listener first and then tell your side of the story.
If you have already been trained yet still are not clear how to do something, tell your boss you would love to have more training. Telling the trainer you already know how to work front desk, yet when a client walks through the door and you do not know how to sell a gift certificate in front of your boss, is begging your boss to fire you.
Be respectful of your boss. Your boss did not get to where they are today without spending tons of time researching the business, buying the business, setting up the business and running the business without doing their homework. They may look like an idiot to you but they are smarter than you think. Never under estimate them. It may only look easy to run your own business.
Look professional. In this business we represent Health & Beauty. Be it. Look it. If you tend to be a world traveler from spa to spa, a creative hippy well, you too touch elbows with aestheticians, hair stylists and make up artist. If you need advice on what to do your co-workers would be flattered to help assist you.
Stay busy. If you need something to do ask your co-workers, manager, assistant or owner. There is nothing worse than a boss finding out your employees are wasting your time and money when you are trying to survive a tough economy, give hours to hard working employees who actually have paying clients and keep spa/salon doors open. You are cheating the company and taking away from your own raises, if you are on cell phones, text messaging or viewing MY Space on the clock.
Be genuine. No one likes to be told anything that isn’t true. If you are telling your boss what you think they want to hear and are just trying to get on the good side of your boss, your co-workers will hate you and so will your boss.
Avoid gossip. Everybody finds out any way. Nobody likes drama. It puts tension in the air. We all want to work in a happy place!
Our motto at Terra Del Sol Spa/Salon is “we work hard together and we play together” Really that means we have fun working together doing events in our community marketing ourselves and introducing Portland to Terra Del Sol!